Responsible Gaming at gebaji
At gebaji, we believe that betting should always be a form of entertainment — never a source of stress or financial hardship. Our responsible gaming tools and resources are here to help every player in Bangladesh stay in control and play safely.
What Is Responsible Gaming?
Responsible gaming means approaching betting and casino play as a leisure activity — one that you enjoy within pre-defined limits of time and money. When gambling remains recreational, it is a perfectly enjoyable pastime. The problems begin when gambling starts to feel compulsive, when losses are chased, or when money meant for essential needs like rent, food, or school fees is used to fund bets.
gebaji is built on the principle that long-term player satisfaction matters far more than short-term revenue. A player who gambles responsibly will enjoy the gebaji platform for years. A player who develops a problem and loses control harms themselves, their family, and ultimately the reputation of the platform they use. That is why gebaji invests in responsible gaming tools, player education, and ongoing support resources — not because we are legally required to, but because it is the right thing to do.
Bangladesh has a vibrant and passionate sports betting culture, particularly around cricket — from BPL fixtures to T20 World Cup matches and IPL tournaments. We want every player in Dhaka, Chittagong, Sylhet, Khulna, and across the country to enjoy gebaji's cricket betting and live casino games with confidence, knowing that guardrails are in place to protect them if needed.
Deposit Limits
One of the most effective tools for staying in control of your spending on gebaji is setting a deposit limit. A deposit limit caps the total amount of money you can transfer into your gebaji account within a given time frame. You can configure limits on three different cycles:
- Daily Deposit Limit: The maximum you can deposit within any 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
- Weekly Deposit Limit: The maximum you can deposit across any rolling seven-day period.
- Monthly Deposit Limit: The maximum you can deposit across any rolling 30-day period.
Deposit limits apply across all payment methods on gebaji — including bKash, Nagad, Rocket, and Upay. Once a limit is set, it takes effect immediately. Increases to an existing deposit limit require a mandatory 48-hour cooling-off period before they come into force, giving you time to reconsider. Reductions take effect immediately so you can tighten your controls without delay.
To set or adjust your deposit limits, contact our support team at [email protected] with your account details and your requested limit in BDT (e.g., ৳5,000 per week).
When setting a deposit limit for the first time, we recommend erring on the side of caution. You can always review and adjust your limit after a month of play once you have a clearer picture of your actual spending habits.
Time-Out and Self-Exclusion
Time-Out Mode
If you feel that you need a short break from gambling — perhaps during a stressful week, around Ramadan, or after a run of losses — gebaji's Time-Out Mode allows you to pause your account temporarily. Available time-out durations are:
- 24 hours
- 7 days
- 30 days
- 90 days (extended time-out)
During a time-out period, your gebaji account is completely inaccessible. You cannot log in, deposit, place bets, or access any part of the platform. Your account balance is preserved, and when the time-out expires, your account is automatically reinstated. You may not cancel a time-out early — this is by design, to provide a genuine break from play.
Self-Exclusion
Self-exclusion is a more permanent measure for players who recognise that gambling has become a serious problem. When you request self-exclusion from gebaji, your account is closed and you are blocked from registering a new account for the duration of your chosen exclusion period. Self-exclusion periods available are: 6 months, 1 year, 3 years, and permanent (indefinite) exclusion.
To request self-exclusion, email [email protected] from your registered account email address, stating clearly that you wish to self-exclude and your preferred exclusion period. gebaji will process your request within 24 hours and send a written confirmation. During the exclusion period, any promotional communications from gebaji will also cease immediately.
Once activated, self-exclusion cannot be reversed before the agreed exclusion period ends. Any new accounts created during an active self-exclusion period will be closed immediately and any funds deposited will be returned. Please consider this decision carefully before requesting self-exclusion.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and can be difficult to recognise in yourself. The following behavioural patterns are recognised warning signs that gambling may be becoming harmful. If you or someone you care about is displaying any of these signs, please take action promptly.
- Spending more money or time gambling than originally intended, and feeling unable to stop
- Lying to family or friends about how much time and money is being spent on gambling
- Neglecting work, studies, or family responsibilities in order to gamble
- Feeling irritable, anxious, or depressed when not gambling or when trying to reduce gambling
- Repeatedly increasing bet sizes in order to get the same level of excitement
- Gambling with money set aside for essential expenses like rent, food, or utilities
- Believing that a "big win" is just around the corner and will solve all financial problems
If you are concerned about a loved one's gambling behaviour, you can contact gebaji support on their behalf. With appropriate verification, we can apply account restrictions to protect a player who may not be ready to seek help themselves.
Protecting Minors
gebaji enforces a strict 21 years and older age policy across the entire platform. No person under the age of 21 is permitted to register, deposit, place bets, or access any gebaji product or service. This is a hard rule with no exceptions.
During registration, all players must confirm that they are 21 or older. During our KYC (Know Your Customer) process, government-issued identity documents are reviewed to verify age. Any account found to belong to a person under 21 will be immediately closed, and any funds in the account will be handled in accordance with our Terms & Conditions.
Keeping Children Safe on Shared Devices
If you share a mobile phone, tablet, or computer with children or younger family members, we strongly recommend the following precautions:
- Always log out of your gebaji account after each session — do not use the "remember me" or "stay logged in" feature on shared devices.
- Use your device's built-in parental control or screen time management features to restrict access to gambling-related websites and applications.
- Never share your gebaji account username or password with anyone, including older teenagers.
- Enable a PIN lock or biometric lock on your device so that children cannot access your apps without your knowledge.
Most Android and iOS devices include built-in parental controls under Settings. These can be configured to block access to specific websites and apps. We recommend using these tools proactively rather than waiting until a problem arises.
Getting Help and Support
If you believe that gambling has become a problem in your life, the most important thing you can do is reach out for help. There is no shame in asking for support — problem gambling is a recognised condition, and effective help is available.
Contact gebaji Support
Our responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. When contacting us about a gambling concern, please include your account username and a brief description of the issue. We will respond within 24 hours and can immediately apply any of our responsible gaming tools on your behalf.
Practical Steps You Can Take Right Now
- Email [email protected] to request immediate account closure or self-exclusion.
- Ask support to apply a deposit limit of ৳0 — this effectively prevents any further deposits while keeping your account open so you can withdraw any remaining balance.
- Request a full history of your account transactions and gaming activity to understand the full picture of your gambling over time.
- Talk to a trusted family member or friend about your situation — social support is a vital part of recovery.
- Speak to a healthcare professional or counsellor. Gambling disorder is a recognised condition that responds well to treatment.
Millions of people around the world have successfully addressed problem gambling with the right support. Taking the first step — acknowledging the problem and reaching out — is the hardest part. gebaji's team is here to help, not to judge.
gebaji's Ongoing Commitment
Responsible gaming is not a checkbox for gebaji — it is a core part of how we operate. We continuously review and improve our player protection tools based on feedback, emerging research, and the evolving needs of our player community across Bangladesh. Key commitments we uphold include:
- We do not target advertising at individuals who have self-excluded or who have activated a time-out.
- We do not offer bonus promotions designed to encourage players to increase their deposit limits beyond what is comfortable for them.
- We train all customer-facing support staff in recognising the signs of problem gambling and responding with empathy and appropriate action.
- We review accounts showing unusual patterns — such as rapid consecutive deposits, large loss runs, or sudden large bet increases — and proactively reach out to the players concerned.
- We maintain SSL-encrypted, secure records of all responsible gaming tool activations so that player protection decisions cannot be reversed without proper process.
We also encourage all gebaji players to read our Privacy Policy and Terms & Conditions to understand the full framework of player rights and responsibilities on our platform. An informed player is a safer player.